FAQs

SHIPPING FAQS

HOW LONG IS THE SHIPPING TIME?

Due to high demand, please allow the following times for shipping:

- 7-12 business days for USA, UK, France, Germany, Italy, Canada, Spain, Australia

- All other countries: 1-2 weeks

However, due to COVID-19, our customers are seeing volatile delivery times. Please do not hesitate to contact our support team if you are experiencing delays. We are happy to help!

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped.

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order before it is shipped (usually within 24 hours). If the item has already shipped, please contact us here.

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. If the address is wrong, we can correct this within 24 hours.

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RETURNS FAQS

WHAT IS YOUR RETURN POLICY?
We want you to love your purchase. That's why we have a 30 day return policy! 

If at any point in those first 30 days you decide it's just not for you, return it for a refund or exchange -- no questions asked. Just contact us here with your order number

WHAT IF MY ORDER ARRIVED DAMAGED?
We're sorry to hear about that. We would love to help you swap out your damaged item for a new one. It's pretty simple! Follow the steps below:

1) Take photos of the defect.

2) Send the photos to us here with your order number.

Once received, we'll be happy to send out another free of charge.

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I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will reply within 24 hours :)